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Welcome to Vermont Tire and Service! We have proudly been servicing Central and Northern Vermont for over 37 years. Our knowledgeable staff is committed to giving our customers the best experience possible; delivering service and value that have been hallmarks of our stores. Weather its the best price, or service you can count on, Vermont Tire & Service Inc. has you covered.
Read Mark’s blog to get candid information about tires you can’t get anywhere else!
I grew up in the tire business. My parents built our company over the last 30 years. I’ve accumulated a lot of knowledge about tires and more importantly, what tires are best for certain applications. Too much time is spent focusing on price, mileage, fuel economy or other stats that don’t necessarily give the full impression of what is right for you.
A customer recently sent me an email about the service he received from Matt Morse our Montpelier location. With his permission I am reposting it here.
Mark and family,
I’m writing to let you know how much I’ve appreciated Matt Morse’s work with a problem with my tires that has been very problematic for me and that Matt’s approach and willingness to help has made all the difference.
I’ve been a customer of VT Tire and Service for years and had many of my family’s vehicles in your shop. Usually, it’s just a simple matter of purchasing great tires, having them installed and that’s it.
This one starts with my fault. I purchased a set of tires from Simple Tire (never again!). Another shop installed them but, after two times trying to balance the tires, they were not right. I appealed to Matt for help and he graciously made an appointment and had the tires balanced. Again, they were not right and after a second try with no success Matt identified that the tires were the problem and we should look into a warranty replacement. I contacted Simple Tire (twice by e-mail and once by a return form) who finally said I should contact the manufacturer (no help at all).
I contacted Nokian who immediately contacted Matt and, together, they arranged for a replacement. Matt made that transaction smooth as silk. I drove away a happy man. Yesterday I felt a shake in the steering wheel and a funny vibration. Again, Matt said, “bring her in.” I did and early this morning everything seems to be working as it should.
I wanted you to know that I really appreciate how Matt and all the technicians at VT Tire and Service worked hard with this difficult situation to really helped me out. What looked like a situation where I’d save a few bucks ended in a whole lot of work and I would have saved more money had I just come to you first. You can count on seeing me and my family’s vehicles when it’s time for new tires.
Most importantly, Matt deserves some special recognition for going above and beyond in a totally professional and ultimately helpful manner.
Thank you,
Bill ———–
